2021 - Tess Brook

VUCA image. Volatility. Uncertainty. Complexity. Ambiguity

How to manage your staff’s expectations in uncertain times

TB 25th November 2021

Are you overwhelmed by your VUCA environment? Are you feeling volatile and uncertain? Does the world around you feel complex and ambiguous? Does this feel familiar to you? In fact, the Volatile, Uncertain, Complex and

How To Use Communication To Overcome Resistance To Change

TB 18th November 2021

In organisations today, change is unavoidable. Likewise, resistance to change is unavoidable. In fact, if you aren’t changing (or you’re deliberately or subconsciously avoiding change), then you could be in trouble. But successful change is

What is the cost of putting other people’s needs first?

TB 11th November 2021

The world is experiencing ‘the great resignation’. The cost of putting other people needs first is high. We all do it… From personal experience, I stayed in a job a year too long. I told

The forgotten skill to expediential improve your communication outcomes. Guaranteed.

TB 02nd November 2021

In the absence of a personal translator or a Babel fish (think Douglas Adams of Hitch-hikers Guide to the Galaxy), we all need to be slightly more curious and inquisitive, and ask more questions. Clarifying

Very, very, very…

TB 30th September 2021

Do you use the word ‘very’ frequently? Is ‘very’ your go to intensifier when you want to emphasise a point? Here’s something to ponder. In a world full of noise, it’s hard for your message

Image with text: Why using the words 'Effectively' and 'Efficiently' can be time bomb?

Effectively and Efficiently: Problematic Words

TB 30th September 2021

The words ‘Effectively and Efficiently’ are problematic: Have you ever been asked to do something efficiently? Your new boss says to you and your team as he walks out the door, ‘By the way, we need

Creating breathing space

TB 23rd September 2021

Are you feeling uncomfortable because of other people’s behaviour? If yes, do you need to create some personal breathing space? —– I would like to explore the concept of creating breathing space from a number

Everyone almost never exaggerates

TB 21st September 2021

The word ‘everyone’ is problematic: Have you ever heard a co-worker say, ‘Everyone thinks…’ You look around the room. Two of your co-workers drop their heads and start shifting in their chairs, a third rolls

You have permission to EXIT a dysfunctional conversation.

TB 16th September 2021

EXIT: Just think about it! If you reach a point in the conversation where it is no longer constructive for either person to stay, why would you continue? It’s not something that most of us

Why use 10 words when 100 will do?

TB 14th September 2021

Why use 10 words when 100 will do? I was asked; ‘Why use 10 words when 100 will do?’ when I put the call out for topics for my blog. The request came from the

Year: 2021