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Month: November 2021

  1. Tess Brook
  2. 2021
  3. November
VUCA image. Volatility. Uncertainty. Complexity. Ambiguity

How to manage your staff’s expectations in uncertain times

TB25th November 2021

Are you overwhelmed by your VUCA environment? Are you feeling volatile and uncertain? Does the world around you feel complex and ambiguous? Does this feel familiar to you? In fact, the Volatile, Uncertain, Complex and
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Unhappy-dog-on-leash

How To Use Communication To Overcome Resistance To Change

TB18th November 2021

In organisations today, change is unavoidable. Likewise, resistance to change is unavoidable. In fact, if you aren’t changing (or you’re deliberately or subconsciously avoiding change), then you could be in trouble. But successful change is
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What is the cost of putting other people’s needs first?

TB11th November 2021

The world is experiencing ‘the great resignation’. The cost of putting other people needs first is high. We all do it… From personal experience, I stayed in a job a year too long. I told
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The forgotten skill to expediential improve your communication outcomes. Guaranteed.

TB02nd November 2021

In the absence of a personal translator or a Babel fish (think Douglas Adams of Hitch-hikers Guide to the Galaxy), we all need to be slightly more curious and inquisitive, and ask more questions. Clarifying
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  • Change Communication
  • Meeting others in their zone
  • Overused Words
  • Problematic Words
  • The Trouble With Talking
  • Your Exit Strategy

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Meet Tess

  • TESS BROOK
  • Phone: +61 (0) 414 749 444
  • Mail: tess@1stcall.com.au

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